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Vitality

WILL YOUR SMS NUMBER BE CHANGING?Great question! Our SMS number will not be changing with the rebrand. You will still be able to receive all the latest collections updates, discounts, and more through text! To stay in the know and sign-up for text alerts, visit this link&#xA0;<a class="fr-strong" href="https://www.shopvitality.com/pages/text-us" rel="noopener noreferrer" style="font-size: 16px; color: rgb(29, 54, 92); text-decoration-skip-ink: auto; caret-color: rgb(0, 0, 0); font-family: nimbus-sans, sans-serif;" target="_blank">here</a>.WILL YOUR SUPPORT EMAIL BE CHANGING?Yes! Our email address for Customer Support is now&#xA0;<a class="fr-strong" data-fr-linked="true" href="mailto:support@shopvitality.com">support@shopvitality.com</a>. Please note that this support email will be able to answer questions regarding past Balance Athletica orders as well as future Vitality orders!

WILL YOUR SMS NUMBER BE CHANGING?. Great question! Our SMS number will not be changing with the rebrand. You will still be able to receive all the latest collections updates, discounts, and more through text! To stay in the know and sign-up for text

Communication

REBRAND

Pay with Catch

Gift Cards

Shop Pay

PAYMENTS

How do I cancel an order?

Can I edit or add anything in my order?

Will you restock sold-out items?

What do I do if I receive the wrong item in my order?

What do I do if I received a defective item?

Do you price match for sales?

ORDERING

What are your shipping options?

How long will it take to process my order?

Do you ship internationally?

Can I change my address on an order?

Why was my order partially shipped?

My package says it has been delivered but I do not have it

What happens if my order was sent to an incorrectly entered address?

Will I get my order before Christmas?

SHIPPING

What is your return policy?

Will you be extending your return policy for the holidays?

How do I initiate a return or exchange?

Are returns free?

I returned my order. When will I receive my refund or exchange?

Can I edit my return request?

What if a refund was processed on a credit card I no longer have?

Can I return multiple orders in one package?

Can I exchange my exchange?

Can I return a gift?

Happy Returns Information

How do I know which size will best fit me?

How do the colors compare to the pictures on the website?

What is the fabric made for and how does it feel?

How do I care for my items?

Do you offer wholesale?

PRODUCTS & SIZING

Do you have a rewards program?

How do I use my rewards?

Why are my points pending?

FAQ's

REWARDS

Past order information

Vitality products

Rebrand transition

CommunicationUpdated 2 years ago