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<article tabindex="-1" dir="auto" data-turn-id="request-WEB:ed67deb8-8248-4fbd-857a-58782bf98682-14" data-testid="conversation-turn-30" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="f08cde03-123d-4203-b4df-9bd74ab5fd67" dir="auto" data-message-model-slug="gpt-5-mini">Please start a return through our <a data-start="171" data-end="241" rel="noopener" target="_new" href="https://shopvitality.com/pages/return-policy">Return Portal</a>.&#xA0;Our &#x201C;Shop Now&#x201D; feature lets you exchange your item for a different size, color, or another product directly from the portal. Simply click &#x201C;Return Item&#x201D; to start the process and select the &#x201C;Shop Now&#x201D; option.Please note:<ul data-start="549" data-end="732"><li data-start="549" data-end="609">Items must be postmarked within 30 days of delivery.</li><li data-start="610" data-end="664">Final Sale items are not eligible for returns.</li><li data-start="665" data-end="732">For gifts, please use the gift return option in the portal.</li></ul>For any additional help, contact our Customer Support team and we&#x2019;ll be happy to assist.</div></div></article>

Please start a return through our Return Portal. Our “Shop Now” feature lets you exchange your item for a different size, color, or another product directly from the portal. Simply click “Return Item” to start the process and select the “Shop Now” op

How can I return or exchange my item?

RETURNS

Gift Cards

Shop Pay

PAYMENTS

How do I cancel an order?

Can I edit or add anything in my order?

Will you restock sold-out items?

Do you price match for sales?

What should I do if I receive the wrong item in my order?

What should I do if there's an issue with the product I received?

How can I check the status of my order?

What is Free Returns + Package Protection and how does it work?

Can I remove Free Returns + Package Protection from my order?

ORDERING

What are your shipping options?

How long will it take to process my order?

What is VIP Processing?

Do you ship internationally?

Are duties and taxes included at checkout?

Can I change my address on an order?

What happens if my order was sent to an incorrectly entered address?

My package says it has been delivered but I do not have it

SHIPPING

What is your return policy?

Are returns free?

Can I edit my return request?

What if a refund was processed on a credit card I no longer have?

Can I return multiple orders in one package?

Can I exchange my exchange?

Can I return a gift?

Happy Returns Information

Can I return a final sale item?

Can I return Swimwear?

Will I receive my points back from a returned item?

How do I check the status of my return and refund?

How do I know which size will best fit me?

How do the colors compare to the pictures on the website?

What is the fabric made for and how does it feel?

How do I care for my items?

Do you offer wholesale?

PRODUCTS & SIZING

Do you have a rewards program?

How do I use my rewards?

Why are my points pending?

FAQ's

Can I apply a discount after my order has been placed?

Do you offer any discounts or special promotions?

Can I use multiple discounts on one order?

REWARDS & DISCOUNTS

How can I return or exchange my item?Updated 8 months ago