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Vitality

<span style="font-size: 16px; font-family: Arial; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">WHO DO I EMAIL IF I NEED HELP WITH AN ORDER? Please email us directly at&#xA0;<a class="fr-strong"><span style="font-family: Arial; color: rgb(17, 85, 204); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">support@shopvitality.com</a>&#xA0;or use the chat button at the bottom right-hand corner. <span style="font-size: 16px; font-family: Arial; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">CAN I EXCHANGE BALANCE ATHLETICA ITEMS FOR VITALITY ITEMS? Yes! So long as you are still within our Return Policy and the items you purchased were not final sale, you may initiate an exchange (applicable to domestic customers only). All Balance Athletica items will be listed on the website, so you will be able to distinguish between the two brands. Visit our&#xA0;<a class="fr-strong" href="https://www.shopvitality.com/pages/return-policy"><span style="font-family: Arial; color: rgb(17, 85, 204); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">returns page</a>&#xA0;here for the most up-to-date information on our policies. <span style="font-size: 16px; font-family: Arial; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">WILL THE RETURN POLICY REMAIN THE SAME? Yes! So long as you are still within the parameters of our Returns Policy, you will be able to initiate your exchanges &amp; returns online. To check out the most up-to-date information regarding our policies, visit our&#xA0;<a class="fr-strong" href="https://www.shopvitality.com/pages/return-policy"><span style="font-family: Arial; color: rgb(17, 85, 204); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">page here</a>. <span style="font-size: 16px; font-family: Arial; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">WILL MY REWARD POINTS ROLL OVER WITH THE REBRAND? Yes, your accrued points will remain the same. You will be able to continue saving up points and earn benefits while you shop! <span style="font-size: 16px; font-family: Arial; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">CAN I USE MY BALANCE ATHLETICA GIFT CARD ON VITALITY ITEMS? Yes! You will still be able to use your gift card on purchases once we have fully incorporated into Vitality. Happy shopping!

WHO DO I EMAIL IF I NEED HELP WITH AN ORDER?. Please email us directly at support@shopvitality.com or use the chat button at the bottom right-hand corner. CAN I EXCHANGE BALANCE ATHLETICA ITEMS FOR VITALITY ITEMS?. Yes! So long as you are still withi

Past order information

REBRAND

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PAYMENTS

How do I cancel an order?

Can I edit or add anything in my order?

Will you restock sold-out items?

What do I do if I receive the wrong item in my order?

What do I do if I received a defective item?

Do you price match for sales?

ORDERING

What are your shipping options?

How long will it take to process my order?

Do you ship internationally?

Can I change my address on an order?

Why was my order partially shipped?

My package says it has been delivered but I do not have it

What happens if my order was sent to an incorrectly entered address?

Will I get my order before Christmas?

SHIPPING

What is your return policy?

Will you be extending your return policy for the holidays?

How do I initiate a return or exchange?

Are returns free?

I returned my order. When will I receive my refund or exchange?

Can I edit my return request?

What if a refund was processed on a credit card I no longer have?

Can I return multiple orders in one package?

Can I exchange my exchange?

Can I return a gift?

Happy Returns Information

How do I know which size will best fit me?

How do the colors compare to the pictures on the website?

What is the fabric made for and how does it feel?

How do I care for my items?

Do you offer wholesale?

PRODUCTS & SIZING

Do you have a rewards program?

How do I use my rewards?

Why are my points pending?

FAQ's

REWARDS

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Rebrand transition

Past order informationUpdated 2 years ago