Past order informationUpdated a year ago
WHO DO I EMAIL IF I NEED HELP WITH AN ORDER?
Please email us directly at [email protected] or use the chat button at the bottom right-hand corner.
CAN I EXCHANGE BALANCE ATHLETICA ITEMS FOR VITALITY ITEMS?
Yes! So long as you are still within our Return Policy and the items you purchased were not final sale, you may initiate an exchange (applicable to domestic customers only). All Balance Athletica items will be listed on the website, so you will be able to distinguish between the two brands. Visit our returns page here for the most up-to-date information on our policies.
WILL THE RETURN POLICY REMAIN THE SAME?
Yes! So long as you are still within the parameters of our Returns Policy, you will be able to initiate your exchanges & returns online. To check out the most up-to-date information regarding our policies, visit our page here.
WILL MY REWARD POINTS ROLL OVER WITH THE REBRAND?
Yes, your accrued points will remain the same. You will be able to continue saving up points and earn benefits while you shop!
CAN I USE MY BALANCE ATHLETICA GIFT CARD ON VITALITY ITEMS?
Yes! You will still be able to use your gift card on purchases once we have fully incorporated into Vitality. Happy shopping!