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Vitality

WHEN CAN I BUY BALANCE UNTIL?Moving forward, all new collections introduced to customers will be Vitality branded. You can buy previously Balance Athletica branded pieces while supplies last.

WHEN CAN I BUY BALANCE UNTIL?. Moving forward, all new collections introduced to customers will be Vitality branded. You can buy previously Balance Athletica branded pieces while supplies last.

Rebrand transition

REBRAND

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PAYMENTS

How do I cancel an order?

Can I edit or add anything in my order?

Will you restock sold-out items?

What do I do if I receive the wrong item in my order?

What do I do if I received a defective item?

Do you price match for sales?

ORDERING

What are your shipping options?

How long will it take to process my order?

Do you ship internationally?

Can I change my address on an order?

Why was my order partially shipped?

My package says it has been delivered but I do not have it

What happens if my order was sent to an incorrectly entered address?

Will I get my order before Christmas?

SHIPPING

What is your return policy?

Will you be extending your return policy for the holidays?

How do I initiate a return or exchange?

Are returns free?

I returned my order. When will I receive my refund or exchange?

Can I edit my return request?

What if a refund was processed on a credit card I no longer have?

Can I return multiple orders in one package?

Can I exchange my exchange?

Can I return a gift?

Happy Returns Information

How do I know which size will best fit me?

How do the colors compare to the pictures on the website?

What is the fabric made for and how does it feel?

How do I care for my items?

Do you offer wholesale?

How should specialty fabrics be cared for to prevent damage like pilling?

What should I do if my order has not been shipped yet?

PRODUCTS & SIZING

Do you have a rewards program?

How do I use my rewards?

Why are my points pending?

FAQ's

REWARDS

Past order information

Communication

Vitality products

Rebrand transitionUpdated 2 years ago