Send us an email. We are happy to help!
Our current response time is 3 business days.

HOME

RETURNS

CONTACT

Vitality

Please visit our returns page&#xA0;<a class="fr-strong" href="https://shopvitality.com/pages/return-policy" id="isPasted" style="color: rgb(0, 86, 179); text-decoration: underline; -webkit-user-select: auto; font-family: sans-serif; font-size: 16px;">here</a>&#xA0;to view our policy and to initiate your return or exchange.

Please visit our returns page here to view our policy and to initiate your return or exchange.

How do I initiate a return or exchange?

Pay with Catch

Gift Cards

Shop Pay

PAYMENTS

How do I cancel an order?

Can I edit or add anything in my order?

Will you restock sold-out items?

What do I do if I receive the wrong item in my order?

What do I do if I received a defective item?

Do you price match for sales?

ORDERING

What are your shipping options?

How long will it take to process my order?

Do you ship internationally?

Can I change my address on an order?

Why was my order partially shipped?

My package says it has been delivered but I do not have it

What happens if my order was sent to an incorrectly entered address?

Will I get my order before Christmas?

SHIPPING

What is your return policy?

Will you be extending your return policy for the holidays?

Are returns free?

I returned my order. When will I receive my refund or exchange?

Can I edit my return request?

What if a refund was processed on a credit card I no longer have?

Can I return multiple orders in one package?

Can I exchange my exchange?

Can I return a gift?

Happy Returns Information

How do I know which size will best fit me?

How do the colors compare to the pictures on the website?

What is the fabric made for and how does it feel?

How do I care for my items?

Do you offer wholesale?

How should specialty fabrics be cared for to prevent damage like pilling?

What should I do if my order has not been shipped yet?

PRODUCTS & SIZING

Do you have a rewards program?

How do I use my rewards?

Why are my points pending?

FAQ's

REWARDS

Past order information

Communication

Vitality products

Rebrand transition

REBRAND

How do I initiate a return or exchange?Updated 3 years ago