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What is your return policy?

Items must be postmarked for return within 30 days of delivery in their original condition. BFCM:  Discounted items 40% and up are final sale and are not eligible for returns or exchanges. For domestic customers: if you are opting for a refund, you w

Will you be extending your return policy for the holidays?

If you have made a purchase between the dates of November 10th and December 1st, the return policy window will be extended to 60 days after delivery.

How do I initiate a return or exchange?

Please visit our returns page here to view our policy and to initiate your return or exchange.

Are returns free?

If you are opting for a refund, you will be subject to a $6 return shipping fee, which will be deducted from your refund. This fee will be waived if you select exchange or store credit (Domestic customers only).

I returned my order. When will I receive my refund or exchange?

Please allow up to 7 business days once your return has been delivered for our returns team to process and issue a refund or exchange. You'll receive an email confirmation letting you know that the process is complete.

Can I edit my return request?

If you change your mind on your original return request, please email customer support at [email protected] with your new return request in order for us to properly process your return.

What if a refund was processed on a credit card I no longer have?

If you have the same bank account information, your funds will automatically be rerouted to your new card. If you have completely closed out the bank account associated with your card, we recommend that you reach out to your bank, as they will have a

Can I return multiple orders in one package?

You may return multiple orders in one package only if you are not using Happy Returns! Please be sure to complete return requests for all of the orders you are returning and print off all of the labels. Place one label on the outside of the package a

Can I exchange my exchange?

Unfortunately, an item can only be exchanged one time.  An exchange order can only be returned for a store credit or refund.

Can I return a gift?

Please visit our return portal and follow the instructions here.

Happy Returns Information

WHAT IS HAPPY RETURNS?. We have connected with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location!. Each